Terms of service

OVERVIEW

Welcome to ScalpZen™! The terms "we", "us" and "our" refer to ScalpZen™. ScalpZen™ operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). ScalpZen™ is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or you have consent for any minor dependents to use the Services.

You may be required to provide personal information such as your email, billing, and shipping details. You agree that all information provided is accurate and complete.

You are responsible for maintaining the confidentiality of your account and all activities under it.

SECTION 2 - OUR PRODUCTS

We make every effort to display our products accurately. However, actual product appearance may vary depending on your device or screen settings.

Our products, including the ScalpZen™ Electric Head Massager, are intended for general wellness and relaxation purposes only and are not a substitute for professional medical advice.

We reserve the right to modify or discontinue products at any time without notice.

SECTION 3 - ORDERS

By placing an order, you are making an offer to purchase. We reserve the right to accept or decline your order at our discretion.

Orders are only confirmed once payment has been processed. Please review your order carefully before submitting, as cancellations may not be possible after processing.

All purchases are subject to our Refund Policy.

SECTION 4 - PRICES AND BILLING

Prices are subject to change without notice. The price charged will be the price displayed at checkout.

Prices do not include taxes, shipping, or customs duties unless stated otherwise.

You agree to provide accurate billing and payment information and authorize us to charge your selected payment method.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or external factors.

Once the order is shipped, risk of loss transfers to you.

SECTION 6 - INTELLECTUAL PROPERTY

All content on this site, including text, images, logos, and product designs, are owned by ScalpZen™ or its licensors and are protected by intellectual property laws.

You may not use, copy, or distribute any content without our written permission.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties or control. Your use of these tools is at your own risk.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for their content or practices.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, but all transactions are between you and ScalpZen™.

You agree that Shopify is not liable for any issues related to purchases made through our store.

SECTION 10 - PRIVACY POLICY

Your personal information is handled according to our Privacy Policy [LINK].

By using our Services, you agree to the collection and use of your information as described.

SECTION 11 - FEEDBACK

Any feedback or suggestions you provide may be used by us without restriction or compensation.

You agree that your feedback does not violate any rights of third parties.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct any errors or inaccuracies and to update information at any time without prior notice.

SECTION 13 - PROHIBITED USES

You may not use our Services for any unlawful or harmful activities, including violating laws, infringing rights, or distributing harmful content.

We reserve the right to terminate access if these Terms are violated.

SECTION 14 - TERMINATION

We may terminate your access to the Services at any time without notice if you breach these Terms.

SECTION 15 - DISCLAIMER OF WARRANTIES

All products and services are provided “as is” without warranties of any kind.

We do not guarantee uninterrupted or error-free service.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, ScalpZen™ shall not be liable for any damages resulting from the use of our Services or products.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold ScalpZen™ harmless from any claims arising from your use of the Services or violation of these Terms.

SECTION 18 - SEVERABILITY

If any provision is found to be invalid, the remaining provisions will remain in effect.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and ScalpZen™.

SECTION 20 - ASSIGNMENT

We may assign our rights under these Terms without notice. You may not assign yours without consent.

SECTION 21 - GOVERNING LAW

These Terms are governed by the laws applicable in your country of operation.

SECTION 22 - HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 - CHANGES TO TERMS OF SERVICE

We reserve the right to update these Terms at any time. Continued use of the Services means you accept the changes.

SECTION 24 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

ScalpZen™
📧 support@zenyzen.com
📍 Strada Petricani 4, Bucharest, Romania
📞+49 1637830812